Politica de reembolso

Refund Policy

Article 1 (Scope of Application) This refund policy applies to all products purchased from dearhunterstudio.com. Customers may request a refund if they meet the conditions outlined in this policy.

Article 2 (Return, Refund & Exchange Conditions) Return Request Period: You must request a return within 30 days of receiving the product. Requests after this period will not be accepted.

Return Eligibility: Items are eligible for return within 30 days of receipt, provided they are undamaged and free of custom engraving.

Returns will not be accepted if:

• The item has sustained damage after delivery (unless it arrives damaged due to shipping, as outlined in Article 5).

• The item features custom engraving (unless there is a verified quality issue).

• The return request is based on minor handcrafted variations (e.g., slight differences in stone cutting, setting, or physical measurements). As our pieces are meticulously handcrafted, these microscopic variations are natural characteristics of the crafting process and do not constitute quality defects.

Refusal of Delivery: Refusing to accept a package upon delivery without prior approval from our support team does not constitute a valid return request. In such cases, all associated shipping and return costs will be borne by the customer. Refunds will only be processed once the product has been successfully returned and inspected according to this policy.

Article 3 (Return Procedure) Return Request: To request a return, please email support@dearhunterstudio.com with the following information:

• Order number

• Reason for return

• Photos showing the condition of the item

Approval Confirmation: We will review your request and notify you via email within 2 business days.

Return Shipping:

• Return Address: To ensure the fastest processing and minimize your shipping costs, return addresses vary depending on your location. Please contact our Customer Service team to obtain the address of the warehouse closest to you.

• The return shipping cost is the customer’s responsibility.

• We recommend using a trackable shipping service.

Refund & Exchange Processing: Once the returned item is received and inspected, we will process your request within 3 business days. Please note that as every piece is handcrafted to order, all returns and exchanges are subject to a 25% processing fee:

• For Refunds: The 25% fee will be deducted from your total refund amount. Refunds will be issued to the original payment method, though additional time may be required depending on the payment provider.

• For Exchanges: An additional 25% remaking fee must be paid before your new piece is handcrafted. However, we will cover the shipping cost to send the new item to you.

(For both options, you are only responsible for the shipping cost to send the original item back to us.)

Article 4 (1-Year Warranty) Coverage Period: Every DearHunter piece is covered by a 1-year warranty starting from the date of delivery.

What is Covered:

• Manufacturing defects (e.g., loose prongs or missing accent stones under normal wearing conditions).

• Structural breakage of the band under normal wear.

• One-time Re-plating: A one-time free re-plating service is provided within the first year for the natural oxidation of silver or plated items.

What is NOT Covered:

• Accidental damage, severe bending, or breakage caused by rough handling or improper use.

• Damage caused by exposure to harsh chemicals (e.g., perfumes, chlorine, swimming pools).

• Items modified, repaired, or resized by a third-party jeweler.

Warranty Shipping Costs: The customer is responsible for all shipping costs incurred when sending the item back to our studio for repair or re-plating services. DearHunter will cover the shipping cost to send the repaired or re-plated item back to the customer.

How to Claim: To initiate a warranty claim, please email support@dearhunterstudio.com with your order number and clear photos of the item. We will evaluate the request and provide further instructions.

Article 5 (Additional Notes) If the product arrives damaged due to shipping, please contact us within 48 hours and include photos for compensation eligibility. The final interpretation of this policy lies with the Company and may be subject to change based on operational needs.

Article 6 (Contact Information) For refund-related inquiries, please contact:
Company Name: ai yun Crafts Limited
Website: dearhunterstudio.com
Email: support@dearhunterstudio.com